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February 03, 2005
You cound't ask for more
This is what BSNL-Chennai can do to you.
A friend of mine has a BSNL landline connection and not anymore, I guess, after this episode. He lives in one of the suburbs of Chennai and pays all his utility dues well within the due date. But one fine day morning (not so fine for him though!), his telephone line went silent and he tried registering a compliant with the so called BSNL customer service. However, I guess the lines in the customer service (outsourced!!) also met the same fate as my friend’s. He would have called around 10 customer service numbers, but no one picked up the call. Finally, he got through to a customer service guy, ofcourse only after his fingers were numb, who patiently listened to my friend’s compliant and asked him to hold on for a minute. Opps!! That was the longest minute anybody would have ever waited!! Ultimately, he had no choice but to hang up the phone.
Finally, he decided to go the traditional way by approaching the telephone office directly and was shocked to know that his connection has been temporarily withdrawn because he has still not paid his bills. He had showed them the proof of the payment of the bills which was made long back. He was told that there was a technical glitch and the system has not been updated for the payments. He was assured that the telephone line will be restored in 24 hours. Bingo, those guys kept their word and restored the line in a day’s time.
Oh no!! The next day, the lines went silent again and he was told by the automated response machine that the line was temporarily withdrawn because of non payment of dues (Is this the only response that it has been programmed with?).
He was running from pillar to post for restoring his connection for about 2 weeks and now he has the start the entire process again.
I am sure if the same condition continues, BSNL Chennai will no longer have any customer to service and the bells stop ringing at the BSNL offices.
Also, if you need some more entertainment, look at the Discussion Board of BSNL Chennai. Only solace for my friend is that he is not alone!!
Posted by Vasanth at February 3, 2005 01:57 PM
Comments
A really good website. Easy to use, quick to re-draw and no un-necessary detail per page. It really is good.
Posted by: tempur pedic mattress at February 24, 2005 10:52 AM
It can either be flattery or a compliment. Can't b both ;)
BTW, that was a compliment from the bottom of my beautiful heart!
You are most welcome Monsieur, always :)!
Posted by: Xena at February 3, 2005 05:46 PM
Xena thanks for your flattering compliment.
Posted by: Vasanth at February 3, 2005 05:40 PM
A very engaging blog indeed! :) I would easily rate this as the best piece that our Layman ;) has written till date.
I really do feel sorry for your pal, but that did'nt stop me from giggling once in a while, while reading this blog! *giggle*
BSNL- you would better mend your ways!
Posted by: Xena at February 3, 2005 03:43 PM